Summary

Chokdee Ltd, understands that your information is important and in the wrong hands it poses a risk to your rights and freedoms. This privacy policy outlines how we gather and use personal information and what your rights are.

If you have any questions or queries regarding this policy, please contact dpo@chokdeeltd.com.

Privacy legislation

Chokdee Ltd is subject to UK and European privacy legislation, which regulates the use of individuals’ personal information. This legislation imposes specific requirements on Chokdee Ltd. All personal information supplied by you to us online via the website will be protected by us in accordance with current applicable privacy legislation and the terms of this Policy. 

When we collect your information:

It is not necessary for you to provide us with any personal information for you to access the general information sections of our website. However, if you wish to benefit from any of the online services that we offer via the website, you will need to provide us with certain personal information. The following is a non-exhaustive list of the types of services which require some type of voluntary submission of personal information from you:  

• When you fill in any contact forms
• When you make a data subject access request.

What data we collect:

 The following is a non-exhaustive list of the type of data we collect to provide our services: 

Contact information including: 

• Title 
• Name 
• e-mail address 

How we use your personal data

We will not use your personal data for purposes other than those listed above without informing you prior to processing your information and where applicable asking for your consent, unless we are required to do so by law. We do not use any automated decision making or profiling when processing your personal information. 

We have a legitimate interest in improving our products and services. In order to do this, we use your information to us online for the purposes of: 

• Providing you with any service(s) that you have requested 
• Dealing with your requests, feedback and/or enquiries 
• Carrying out analysis 
• Improving the quality of our services 
• Maintaining our records for administrative purposes 
• Tracking activity on our website 
• Protecting our website against unauthorised access 
• Assisting with police investigations and/or enquiries 
• Complying with statutory and/or regulatory obligations 
• Sending you marketing information that we believe may be of interest to you 

How long we keep your data

We will retain your information in cases where you buy a service from us, for the lifecycle of using that service as it is needed to provide that service. 

In special circumstances such as ongoing legal proceedings we may be required to retain your data until proceedings allow us to remove your data. 

Who has access to your data

 The parties that can access this information are: 

• Chokdee Ltd management and marketing teams. 

 Additionally, your personal data may be accessed by our technical support providers. 

 All third parties are contractually bound to use your personal data only as we instruct and are subject to due diligence to ensure that this is the case.  

 We do not share your personal data with any organisations unless we have your prior consent or are legally required to do so.  

How we protect your data

All data you provide is kept secure and any staff or contractors that handle this data have a commitment and the necessary training to keep private and secure. 

We have a number of policies and procedures in place to ensure that data is handled correctly and kept secure and have implement the necessary technical controls to support these. 

All information on our website is encrypted in transit using SSL issued by the Lets Encrypt Authority. 

 As data related to the some of the cookies is sent to the United State where data protection laws have not been deemed suitable adequate by the authorities, we have in place a contract to protect your rights and freedoms to the same extent as UK data protection law. 

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  

We have a legitimate interest in ensuring that our website functions properly and customise it according to your interests. To do this, we use cookies. The cookies collect the following: 

• How you enter and leave our website. 
• How you interact with our website and the pages you visit. 
• Basic information about the device and network that you used when visiting our website. 
• Basic information about your location and language.

Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization and fraud/security purposes.

The sections below detail the cookies we use and why.

Necessary cookies

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.  

Analytics cookies  

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. 

Your rights

By using this website, you consent to the collection and use of your personal information by Chokdee Ltd in accordance with the terms of this Privacy Policy. 

You can email dpo@chokdeeltd.com with the following requests using the subject line ‘subject access request’: 

• Request a copy of your data 
• Request we correct or update your data  
• Request that we delete your data  
• Request that we keep your data but do not use  
• Request that we send a copy of your data to another organisation 
• Object to how we are using data 
• Withdraw consent to process your data at any time  

You are legally allowed to raise a complaint about us with the Information Commissioner’s Office, take us or the ICO to court. If you wish to do this, then please follow this link: https://ico.org.uk/concerns/ 

Additionally, we must inform you: 

• If we suffer a data breach and your data is affected in a way that it poses a risk to your rights and freedoms. 
• If we carry out your request to correct/update, erase or not use your data. 

How to contact us

Postal address: Unit 3 Elland Road, Leicester LE3 1TU, United Kingdom. 

Email: dpo@chokdeeltd.com